Super365 Terms & Conditions — Know Your Rights and Responsibilities

These Terms & Conditions apply to the use of the super365.app website and its associated mobile application. By creating an account on super365, you confirm that you have read and fully agree to abide by these terms.

In these Terms & Conditions, "we", "us", or "Super365" refers to the entity operating super365.app. "You" or "member" refers to anyone who has created an account on super365 or is using its services.

Super365 reserves the right to update these terms and conditions at any time. If significant changes are made, registered users will be notified via their registered email address or through a platform announcement. Continued use of the service after any such changes will be considered acceptance of the updated terms.

To open an account with Super365, you must meet the following eligibility requirements:

• You must be at least 18 years of age
• A valid mobile number must be provided (linked to bKash/Nagad/Rocket)
• You must provide your real name, date of birth, and identity details
• No existing account must be registered under the same person's name

Each person may hold only one account. Any attempt to open multiple accounts using the same device, IP address, or payment method will result in all associated accounts being closed and balances may be forfeited.

Super365 reserves the right to verify any registration request and to request additional identification documents if necessary. Registering with false information will be treated as a serious violation of these terms and conditions.

All deposits and withdrawals on super365 must be processed through a payment method registered in your own name. Payments made under a third party's name will not be accepted and any such transactions will be reversed.

All active bonus wagering requirements must be fulfilled before making a withdrawal. If you have an active bonus, you also have the option to cancel it before submitting a withdrawal request — however, doing so will remove the bonus balance from your account.

All bonuses and promotional offers at Super365 are subject to specific terms and conditions. Please read them carefully before accepting any bonus — pay particular attention to rollover requirements and expiry dates.

• Each bonus offer specifies its own rollover requirement, expiry period, and eligible games
• Multiple bonuses cannot be active at the same time — exceptions may apply if specifically noted on the bonus page
• Bonus balance cannot be withdrawn directly — it only becomes withdrawable once the rollover requirement has been met
• The same bonus cannot be claimed more than once from the same household or the same device
• If bonus abuse is detected, the bonus and any associated winnings may be forfeited

Super365 reserves the right to modify, suspend, or cancel any bonus offer at any time. If you wish to opt out of a promotion, please contact our support team.

Once a bet is placed on Super365, it is considered final — bets generally cannot be changed or cancelled after confirmation. However, if the cash-out feature is active, a partial or full cash-out may be possible under specific conditions.

• Minimum bet amount: ৳100
• Maximum bet amount is determined by the account's VIP tier
• In live betting, bets must be confirmed before the odds change
• super365 reserves the right to void any bet placed at incorrect odds due to a system error

If a match is cancelled, affected by weather, or left incomplete for any other reason, the settlement policy is specified separately within each sports section. As a general rule, if no result is reached within the designated timeframe, the bet is voided and the original stake is returned.

Super365's casino games are powered by certified RNG (Random Number Generator) technology. Every game outcome is entirely random and not predetermined. RNG certification is regularly verified by independent third-party auditing bodies.

• The RTP (Return to Player) percentage for each game is listed on the game page
• Your game state is saved if you get disconnected — reconnecting will bring you back to exactly where you left off
• Dealer decisions and card outcomes in Live Casino are final
• If a software error results in an abnormal win, super365 reserves the right to review and adjust the amount

The following activities are strictly prohibited on the super365 platform. Any violation will result in permanent account closure and forfeiture of all balances:

• Creating or operating multiple accounts
• Registering under a false identity
• Strategic betting for the purpose of bonus abuse (arbitrage)
• Money laundering or transactions involving illicit funds
• Using Third-Party Payment Methods
• Exploiting system vulnerabilities or software bugs for an unfair advantage
• Attempting hacking, phishing, or any other form of cyber attack
• Creating an account on behalf of a minor

If suspicious activity is detected, super365 reserves the right to suspend the account until the investigation is complete. Records of all related transactions will be retained.

Super365 reserves the right to temporarily suspend or permanently close an account without prior notice in any of the following circumstances:

• Violation of Any Provision of the Terms
• Failure to cooperate with KYC verification, or if false information is found
• Upon detection of suspicious or unusual transactions
• For administrative, legal, or regulatory reasons

In the event of a suspension, the support team will inform the member of the reason, and the account may be restored once the necessary information has been provided. Members may also request to close their account themselves — in that case, any available balance (subject to wagering requirements being met) will be returned.

Super365 takes responsible gaming seriously. Gaming is entertainment — it should not be seen as a source of income or a way to solve financial problems. The following protective tools are available free of charge to all members:

• Daily, weekly, or monthly deposit limits
• Daily Loss Limit
• Session Timer & Cooling-Off Period
• Self-Exclusion (up to 5 years)

If you feel that gaming is getting out of control, visit our Responsible Gaming page or contact our support team. We're here to help.

Super365 collects, processes, and stores your personal information solely for the purpose of providing our services. We do not sell or share your data with third parties without your consent. For full details, please refer to our separate Privacy Policy.

If a dispute arises with Super365, your first step should be to submit a written complaint to our support team. We aim to provide an initial response within 7 business days and a final resolution within 30 days.

Super365 is not liable for unexpected technical issues, errors on the part of third-party payment providers, or any other events beyond our control. However, in such situations, every effort will be made to minimize any impact on members.

If you have any questions or feedback regarding these terms and conditions, please get in touch with us:

If you experience any issue with your account or a transaction, please let us know as soon as possible. Our team is ready to assist you every step of the way.