At super365, your personal information is a responsibility we take seriously. This Privacy Policy clearly outlines what data we collect, why we collect it, how we keep it secure, and what rights you have.
How super365 Protects Your Privacy
Every data transfer on super365 is secured with 256-bit SSL encryption — the same standard used by the banking industry. Passwords are stored using bcrypt hashing, making them completely unreadable to anyone.
Your name, mobile number, gaming history, and payment details are never sold or shared with advertisers or third-party businesses.
Super365 collects only the minimum information strictly necessary to provide its services — nothing beyond that. The purpose of collection is always communicated clearly.
With two-factor authentication (2FA) enabled, an OTP is sent to your mobile each time you log in — so even if your password is compromised, your account stays protected.
Your data is retained for a limited period. Once an account is closed and any legally mandated retention period has passed, the data is deleted.
Super365's security team monitors systems around the clock, 24/7. Any suspicious access attempts trigger automatic alerts and your account is kept protected.
You have full control over your data at Super365
You can request to see the information we hold about you at any time. Submit a request to our support team and we will provide the data within 30 days.
If any of your stored information is incorrect, you can request a correction. Data will be updated subject to KYC verification requirements.
When closing your account, you may request that your personal data be deleted — this is possible within the limits of our legal obligations.
You can object to your data being used for specific purposes — for example, you can request to opt out of marketing communications.
To receive your gaming history and account data in a portable format (CSV or JSON), submit a request to our support team.
If you no longer wish to receive promotional emails or SMS messages, you can unsubscribe at any time via your account settings or the unsubscribe link.
Have questions about privacy? Our team is here to help.
View FAQSuper365 collects three types of information about you — what you provide directly, what is generated automatically when you use the service, and what is requested for identity verification.
| Data Type | Example | Reason for collection |
|---|---|---|
| Identity information | Name, date of birth, mobile number | Account Creation & Verification |
| Contact Information | Email Address | Notifications & Support |
| Financial Information | Mobile banking number (bKash / Nagad / Rocket) | Payment Processing |
| KYC Documents | Copy of national ID or passport | Identity Verification & Anti-Money Laundering |
| Usage Information | Gaming history, betting records, login times | Service Improvement & Security |
| Technical information | IP address, device type, browser | Fraud Prevention & Security |
When you register with super365, we only ask for the information needed to complete registration. Identity document details are collected later during KYC verification — this is a legal requirement and also essential for the security of your account.
Super365 collects your data for specific, legitimate purposes only — it is never used for anything beyond that. The reason behind collecting each piece of information is clearly explained below:
Super365 never sells your personal information to third parties for marketing or advertising purposes. Promotional communications are strictly limited to bonuses and offers related to your own super365 account.
Super365 uses the highest industry-standard technology to protect your data. This isn't just a promise on paper — technical safeguards are active at every level.
Our data centers are located in geographically secure facilities with active backup systems, ensuring your account and information remain accessible under any circumstances.
Super365 shares your information with third parties only to the extent necessary for service delivery and only in specific circumstances. Your data is never sold under any conditions.
Super365 never sells your data to advertisers, data brokers, or marketing companies. Any third parties we share information with are contractually bound to uphold our privacy standards.
Super365 uses cookies and similar technologies on its website and app. These are necessary to enhance your experience and ensure the platform functions correctly.
| Cookie type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions and security tokens | Deleted at end of session |
| Functional cookies | Remembering language and theme preferences | 30 days |
| Analytics cookies | Reviewing site usage (anonymized) | 90 Days |
| Security Cookies | Detecting Suspicious Activity | 7 Days |
Cookies can be disabled from your browser settings, but doing so may prevent some super365 features from working properly — in particular, maintaining your login session may be affected.
Super365 services are available to users aged 18 and above only. We do not collect data from minors, and if we become aware that a user is under 18, their account will be closed immediately and all associated data will be deleted.
If you become aware of any minor using super365, please notify us at support@super365.app.
Super365 retains your data only for as long as necessary. All information is kept while your account is active. After your account is closed:
Once the retention period expires, data is securely deleted. Some information may need to be kept longer for legal reasons — in such cases, only the minimum necessary data is retained.
To exercise any of your data rights, email us at support@super365.app or reach out via live chat. Please include the following details with your request:
We typically respond within 30 days. For complex requests, it may take a little longer — in which case, we will let you know in advance.
Your information at Super365 is fully encrypted and secure. If you notice any suspicious activity, contact us immediately at support@super365.app. For more details, see our Terms & Conditions Read.
Super365 may update this Privacy Policy when necessary — due to changes in technology, legislation, or service expansion. When significant changes are made:
Continued use of super365 after any changes will be considered acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us. We take every request seriously and are committed to providing you with our full support.
| Contact method | Description | Response Time |
|---|---|---|
| Support@super365.app | Within 4–6 hours | |
| Live Chat | Available 24/7 on website & app | Usually 2 minutes |
| Language | Support available in both Bengali and English | – |
To raise a privacy complaint, write "Privacy Complaint" in the subject line — your message will go directly to our data protection team and will be reviewed on a priority basis.
We are committed to protecting your privacy. Register now and become part of Bangladesh's most secure betting platform.
Your Privacy & Account Questions Answered