Super365 FAQ — Answers to All Your Questions

Follow the steps below to update your profile information on Super365:

1. Log in to your account and tap the profile icon in the top right corner.
2. Go to "Account Settings" or "Edit Profile".
3. A KYC verification is required to change your name — the new name must match your National ID exactly.
4. To change your mobile number, contact Live Chat directly or email support@super365.app — for security reasons, this is handled by the support team.
5. An OTP will be sent to verify your new mobile number — entering it will update your number.

The mobile number update process is usually completed within 24 hours. The number you provide must be registered in your name and active.

When you win a bet on Super365, the winnings are credited directly to your main account balance right away — no separate claim needed.

However, there are some differences depending on the type:

• Pre-match bet: Once the match ends and the result is confirmed, winnings are credited straight away — usually within 5–15 minutes of the final whistle.
• Live Bet: Winnings are credited automatically as soon as the event ends.
• Bonus Winnings: Winnings from a bonus balance may require the rollover condition to be met before they are transferred to your main balance.
• Series or Tournament: In some cases, results are only finalised after the entire series concludes — so settlement may take longer.

If a bet payout is delayed by more than 24 hours, check the bet status on the balance page and contact Live Chat if needed.

Deposits via biBkash, Nagad, or Rocket on Super365 are typically credited within 1–5 minutes. If it takes longer than 10 minutes, check with the steps below:

1. Check your transaction history in your mobile banking app to confirm the payment was successfully processed.
2. Log in to Super365 and check your deposit history — if the payment shows as "Pending", please wait a little longer.
3. If your payment went through but hasn't been credited — contact Live Chat with your transaction reference number (TrxID).
4. If a mobile banking transaction fails but the amount is deducted, it will be automatically refunded within 24–72 hours.

Always use the correct payment number when making a deposit and follow the instructions on the super365 payment page. Sending funds to the wrong number may result in a longer recovery time.

Alongside cricket, Super365 offers betting on football, tennis, badminton, basketball, volleyball, and more than 20 other sports. How to place a bet on football:

1. After logging in, go to the "Match Odds" or "Sports" section from the top menu.
2. Select "Football" from the Sports menu on the left — you'll find the Premier League, La Liga, Bundesliga, Champions League, and more.
3. Click on any match to explore a range of markets — Full Time Result, Handicap, Over/Under, Both Teams to Score, and more.
4. Click on your preferred odds to add them to the bet slip — enter your stake and press "Place Bet".
5. You can place bets in real time on live matches — odds change every moment.

The minimum bet amount is generally ৳50. Betting on tennis or badminton follows the same process — just select the right sport from the Sports menu.

Your complete betting history and transaction records on Super365 are easy to access:

• Betting History: Profile → "My Bets" or "Betting History" — here you'll find a full list of your active, won, and lost bets.
• Transaction History: Profile → "Transactions" or "Transaction History" — deposits, withdrawals, and bonuses all in one place.
• Filter by: Filter by date, amount, or type to quickly find a specific record.
• Record period: The last 90 days of records are available on your dashboard. For older records, please request them from Support.

Each bet shows its status — "Open", "Won", "Lost", or "Void" — right next to it. If you have a query about a bet result, contact Live Chat with the bet ID.

An Accumulator (or "Acca") combines multiple bets into one — if all your selections win, the payout can be huge, but one wrong pick loses the whole bet. Here's how to do it on Super365:

1. Click on your preferred odds for the first match — it will be added to your betslip.
2. Click your preferred odds for the second and third matches — each selection will be added to the betslip one by one.
3. In the betslip, you'll find tabs beyond "Single" — look for "Accumulator" or "Multi" and select that.
4. The combined odds are multiplied together automatically — for example, 1.8 × 2.0 across two matches gives total odds of 3.6.
5. Enter your stake — the potential payout will calculate automatically — then tap "Place Bet".

An accumulator requires a minimum of 2 selections and typically allows up to 15. You cannot include two selections from the same match in one accumulator. The potential rewards are higher, but so is the risk — bet responsibly.

Super365 offers two options if you need a break or want to close your account permanently:

Temporary Break (Cooling-Off / Self-Exclusion):

1. Log in and go to Profile → "Responsible Gaming" settings.
2. Choosing "Cooling-Off" will temporarily suspend your account for anywhere between 24 hours and 6 weeks.
3. Choosing "Self-Exclusion" lets you lock your account for anywhere between 6 months and 5 years — and cannot be reversed during that period.
4. Once confirmed via OTP, the change takes effect immediately.

Permanent Account Closure (Deletion):

To permanently close your account, email support@super365.app with the subject line "Account Closure Request". Make sure to withdraw any active balance first — recovering funds after closure can be complicated. Before making any decision, Responsible Gaming Visit the page.